SHIPPING & RETURN

SHIPPING INFORMATION

We are pleased to offer Free Shipping and Free Returns for all purchases made on VI Valentina Ilardi in Italy.
For orders shipped to countries outside of Italy, shipping costs will be displayed at checkout, while any applicable customs or import duties will be the responsibility of the customer.

Product delivery will be made via a courier designated by VI Valentina Ilardi. The presence of the customer (or a person appointed by the customer) is required at the delivery address. If the delivery cannot be completed, VI Valentina Ilardi will attempt to contact the customer via email to resolve the issue. If the attempt fails, the order will be considered canceled.

Delivery typically takes 2-7 business days. All orders are shipped on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price. Please ensure that the shipping address is correct before completing your order.

RETURNS & EXCHANGES

You can return items within 14 days from delivery for a full refund, provided they are in original, unused condition (unworn, undamaged, with tags intact).

RETURN PROCEDURE

Submit a return request by emailing contact@valentinailardi.com with your order number and pickup address.

A VI Valentina Ilardi trusted courier will collect the item(s) from the specified address.

A refund will be issued within 14 days of receiving the returned product(s), minus any shipping fees.

EXCHANGES

To exchange an item, submit a return request and specify the new size or model you would like. Exchanged items will be shipped within 14 days after receiving the returned item.

DEFECTIVE PRODUCTS

If your item is defective due to a manufacturing fault, please contact us with detailed information and photos. Once assessed, we will proceed with a full refund, including shipping costs. Any customs duties for defective products returned to Italy will be covered by VI Valentina Ilardi.